Effective date: April 15th, 2020
Secure IO may collect ‘personal information’ from clients to provide the I.T. services we provide. All
information received in connection with a client matter is subject to strict duties of confidentiality.
We are bound by the Privacy Act.
1. Types of Information
We collect Personal information and sensitive information as those terms are defined by the
National Privacy Principles.
Things we might collect:
Passwords for computer, servers, networking equipment and software.
Personally Identifiable Information (PII)
How we collect personal information and how it is used/disclosed are all agreed upon by our client first
Usually at first contact we will need to obtain details from the client such as their name, address,
telephone, email and other contact details. We sometimes also require contact details of other relevant
parties. We might also need information such as names of your staff and other sensitive information.
We collect Personal information by taking your instructions, from others with your consent or from other
persons. Secure IO will not use or disclose your personal information for any other purpose than the
primary purpose of collection unless certain strict matters apply as set out in the National Privacy
2. Our Marketing
Secure IO may use your personal information to contact you to inform you of our other services that may
be of assistance to you, promotions, and significant changes to the company. We will not sell your
personal information to any third party for their/our marketing purposes. If you do not wish to receive
such material from us please do not hesitate to contact us on 1300 000 248 (ext 1) or by mail to Shop 3,
72 – 76 Sugar Road Maroochydore 4558 QLD.
3. Third Party Providers
We may have to disclose your personal information to third party providers. If this is the case, we will
inform you & get approval before this occurs. Any information we disclose will be purely for
software/services that are being provided to you. We will not sell this information.
Time when we might disclose your personal information:
Internet connection setups.
Software provider liaising.
Telephone connection setups.
Cyber Insurance liaising/auditing.
Any entity or person with your authority.
4. Personal Information
We take all reasonable steps to ensure your personal and confidential information is kept secure from
unauthorised access, disclosure, misuse or modification. This is done by securing your information in
our encrypted programs on computers which are also encrypted & protected behind firewalls. No
information is stored on ANY servers outside of Australia. Our offices are always locked when no one is
in the office. Also, we have motion detection alarms & camera security. We will never send sensitive
information via email unless encrypted. Sensitive documents in paper form are ALWAYS shredded when no
longer in use. We archive documents/information that is no longer used. All security adheres to the
5. Email Security
Email Security is important to us. As such, we have taken precautions to protect & validate our identity
– We recommend you do too. Digital signatures are a form of ‘non-repudiation’ as an email that is signed
with a private key can only be read using the senders public key. A public key is stored with a trusted
certificate authority (CA) and can not be altered. So, we digitally sign every email we send & reply to.
Also, we encrypt all important/sensitive information for yours & our privacy. To verify a digitally
signed email on major email providers, please see below:
Outlook App – Prior to opening the app you should see the orange badge beside the senders email
address. Inside the email it should say “Signed By [email protected]”.
Gmail Online – Open the email from your inbox, click the down-pointing arrow beneath the sender ID.
Now, there should be “Verified Email address Sender Info” on the second line. To see the certificate,
click ‘Sender Info’, this will display the senders ‘Public key identifier’ (PKI).
Outlook Online – You will see a transparent or red badge next to the sender. You may see a disclaimer
at the top of the email reading “S/MIME isn’t supported in this view. To view this message in a new
windows, click here”. Furthermore, if you view the link, there should be an attached file called
Yahoo Online – Yahoo is not up to date with their digital signatures. Thus, the only way to verify is
to look for the file aptly named ‘smime.p7s’.
For other email clients/browsers there may be other methods, however, for ease of use & security,
Outlook is the recommended client to use.
You may contact us on 1300 000 248 or at [email protected] and request to access/change your
personal information that we hold about you. There may be instances where we do not believe it is
reasonable to access the information – we will tell you if that is the case.
7. Changes to this Policy
the law and in technology.
8. Complaints & Breaches
If you believe we have committed any breach you may lodge a complaint with us by phoning 1300 000 248,
writing to Shop 3 72 – 76 Sugar Road Maroochydore, 4558 or emailing at [email protected] If you
feel we have not adequately handled your concern you may refer the matter to the Federal Privacy
Commissioner by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal
Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.